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Helpdesk

Odoo application — implementation and customization services by OSLOOP

Helpdesk

Good support needs a clear request record, an accountable owner and a visible next step. We help build a ticket process that organizes communication and makes progress easier to follow across the support team.

Discuss your requirements
 

Ticket

Good support needs a clear request record, an accountable owner and a visible next step. We help build a ticket process that organizes communication and makes progress easier to follow across the support team.

Illustration for Ticket

Classification and priority

Good support needs a clear request record, an accountable owner and a visible next step. We help build a ticket process that organizes communication and makes progress easier to follow across the support team.

Illustration for Classification and priority

Owner

Good support needs a clear request record, an accountable owner and a visible next step. We help build a ticket process that organizes communication and makes progress easier to follow across the support team.

Illustration for Owner

Response and follow-up

Good support needs a clear request record, an accountable owner and a visible next step. We help build a ticket process that organizes communication and makes progress easier to follow across the support team.

Illustration for Response and follow-up

Reviewed resolution and closure

Good support needs a clear request record, an accountable owner and a visible next step. We help build a ticket process that organizes communication and makes progress easier to follow across the support team.

Illustration for Reviewed resolution and closure

Core capabilities

Ticket

Classification and priority

Owner

Response and follow-up

Reviewed resolution and closure

Start with your real workflow

Application availability, licensing, edition, localization and related integrations must be verified for the selected environment before publishing detailed capability claims.

Discuss your requirements
Image adapted from the Odoo documentation for this guide. Odoo Documentation · CC BY-SA 4.0